I’ve always enjoyed writing letters. However, with the advent of modern technology, letter writing has fallen out of fashion. At least, that’s what you’d think. While we may not use the post office to mail letters like we used to, there are modern heirs to the letter, but they’ve been co-opted…by impatience. The main heir would be email. I love email. Well, I love writing a good email letter. I do this with my editor Deborah and proofreader Sarah. They are both great writers and we enjoy sending each other long, thought out emails, with great writing and interesting ideas. Same with my writer friend Emma who lives in Germany.
But, like I said, these heirs have been ruined by instant gratification culture.
I was reading the new book Digital Minimalism by Cal Newport, and while I liked 95% of his thoughts, I was appalled on the way he downed email. In a nutshell (and sorry Cal, I know this doesn’t really do justice to your thoughts), you can’t have real meaningful connection through email or digital interactions. I wanted to throw the book at the wall when he said that email was bad and then in the next sentence, he said computer coding was an acceptable digital minimalist activity. He’s a computer science professor, so of course his favorite digital activity was okay. But the writer’s favorite computer activity – emailing – was forbidden as junk.
Recent circumstances (okay, maybe in the last couple years it’s been getting worse) though, have made me rethink Newport’s pronouncement. Maybe he has a point.
99.9% of people don’t write long, letter-like emails like me and Deborah. While I have never met Deborah in person, and only actually talked to her once on Skype, I count her one of my very good friends. Our relationship is completely digitally written. If I am in trouble, I can count on her to help. Because she has, many times before.
Back when I was in college (you know, in the stone age…I guess…Okay, the Ethernet/phone card age), the business standard for responding to business email was 24-48 business hours. It’s what I’ve been working with since I opened my business. If you send me an email at 4 pm Friday (which is when I clock out of work for the day), I assume that I have until Monday night/Tuesday morning to respond to you. Some emails can be responded to quickly, and I try to do that. Other ones that require me to look at something take longer.
I’ve been informed now that the standard is 12 hours now. And many people expect a reply with 6 hours. Not 12 business hours. Just 12 hours. So, if someone sends me an email at 5 pm on Friday night, I’m expected to respond by 5 am Saturday morning. If this is the email that Newport was dismissing, I’m with him. Not only does this need for immediate gratification harm interpersonal relationships, it also stresses me out. And the rest of America. Why is anxiety at an all time high? I know politics can play some part. However, since removing the Facebook from my phone, politics doesn’t stress me out anymore. I also made a lot of other changes.
Y’all…I have a family. I have a life. I am not here to answer your emails in an hour whenever you send them. I am not obligated to tell you what I am doing every minute of the day so you know why I’m not responding. I work with anywhere from 5-20 people a week. I cannot send out emails to all of them to say, I am having a date night with my husband so I will be out of contact for the next 3 hours. Or it’s my kid’s birthday party today and won’t be responding to anything for 5 hours. I’m told many freelancers do this. Why?!
If there was one isolated event, I’d call that person a jerk, but it’s gotten so bad that I had to make a lot of changes in the way I do things with regard to email (and a few other digital things, which is why I was reading Digital Minimalism in the first place). First, I hired a personal assistant. Pretty much her sole job is to answer my email. And because I realize she needs to sleep, she still won’t respond to my email within an hour. Secondly, I have set an auto-responder that says, “Thank you for contacting me. My office hours are from 8 am-4 pm M-F and my assistant checks and responds to my email at 11 am and 10 pm. Please allow 12-24 hours for a general responses, and up to 48 hours for more in depth needs.”
Now, I never really deal with emergencies. Once in a while someone will need a project completed within a week, but even that can wait for 24 hours. There is no need for your editor/writing teacher/literary guru to respond in 1 hour every time. Some people that deal with emergencies will often put their emergency number in their email. I also took email off my phone. Finally, I started a personal email that only those people that I write letters have.
So, I’m sorry I almost threw your book against the wall, Cal Newport. You were right…mostly. I still maintain some people can use email in place of personal letters that have been used for millennia as a way to foster long distance relationships. I mean, who’s grandparents didn’t write long love letters to each other in the war? And then fall madly in love and live happily ever after?
How long do you take to respond to email? How do you deal with the stress of having to be reached 24/7 for work? I’d also be interested in hearing your horror stories in the comments.
I live in Athens, Georgia, with my son, my husband, and an ever-revolving list of exchange students, who are a never-ending source of entertainment and writing material.